Returns & Exchanges

At EXALT, we prioritize the freshness and safety of our premium food products. Due to the perishable nature of our goods, we offer returns or replacements on items that arrive damaged or defective to ensure your total satisfaction.

1

Inspect Your Order

Upon delivery, please immediately check your package for any signs of damage or quality issues that may have occurred during transit.

2

Document the Issue

Take clear photographs of the damaged item and the original packaging to help our quality control team process your claim efficiently.

3

Contact Support

Email our customer care team within 48 hours of delivery with your order number and the photos of the affected products.

4

Receive Resolution

Once your request is verified, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing