Frequently Asked Questions

Everything you need to know about EXALT's premium food delivery.

How do you ensure the freshness of my order during shipping?

All EXALT orders are packed in temperature-controlled, insulated packaging with non-toxic gel packs to ensure your food stays fresh and safe from our kitchen to your doorstep.

What is your policy on returns and refunds?

Since we deal with perishable food items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.

Are your products suitable for specific dietary requirements?

We offer a wide range of gluten-free, vegan, and keto-friendly options. Each product page features a full list of ingredients and allergen warnings to help you make informed choices.

When can I expect my delivery?

Orders placed before 2:00 PM are processed same-day. Standard shipping typically takes 1-2 business days to ensure maximum freshness. You will receive a tracking link as soon as your package ships.

Do you use sustainable packaging?

Yes, EXALT is committed to the environment. Our cardboard boxes are 100% recyclable, and our insulation liners are made from biodegradable materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.